POLICIES

At Kooky Cushion, we strive to provide our customers with the best possible service. Below you will find details about our shipping process, timelines, and policies.

Processing Time:

• Orders are typically processed within 1-3 business days after payment is confirmed.
• Please note that processing times may be extended during peak periods or due to unforeseen circumstances.

Shipping Time:

• Our products are shipped directly from our suppliers. Shipping times can vary depending on the supplier and the destination.
• Estimated shipping time: 5-30 business days.
• Please be aware that shipping times are estimates and not guaranteed. Delays may occur due to customs processing, weather conditions, or other factors beyond our control.

Eligibility for Refunds:

• Refunds are available for items that are defective, damaged, or significantly different from the description.
• To be eligible for a refund, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Refund requests must be made within 30 days of receiving your order.

How to Request a Refund:

1. Contact our customer service team at to initiate a refund request. Please provide your order number and a detailed description of the issue, along with any relevant photos.
2. Our team will review your request and notify you of the approval or rejection of your refund.
3. If approved, we will provide instructions on how to return the item.

At Kooky Cushion, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or make a purchase from us.

Information We Collect:

• Personal Information: When you make a purchase or register on our site, we collect personal information such as your name, email address, shipping address, billing address, phone number, and payment information.
• Non-Personal Information: We may also collect non-personal information such as your browser type, operating system, IP address, and website usage data through cookies and similar technologies.

How We Use Your Information:

• Order Processing: To process and fulfill your orders, including sending order confirmation and shipping notifications.
• Customer Service: To provide customer support and respond to your inquiries.
• Marketing: To send you promotional emails and updates about our products and services, with your consent.
• Website Improvement: To analyze website usage and improve our website, products, and services.
• Legal Compliance: To comply with legal obligations and protect our rights and interests.

How We Protect Your Information:

• We implement a variety of security measures to maintain the safety of your personal information. Your information is stored on secure servers and protected by industry-standard encryption technologies.
• We limit access to your personal information to authorized employees and service providers who need to know that information in order to process it on our behalf.

Sharing Your Information:

• We do not sell, trade, or otherwise transfer your personal information to outside parties, except as described below:

Cookies:

• Our website uses cookies to enhance your browsing experience and collect information about how you use our site. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.

Your Choices:

• Opt-Out: You can opt out of receiving promotional emails from us by following the unsubscribe link at the bottom of each email.
• Cookies: You can choose to disable cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

Third-Party Links:

• Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to read the privacy policies of any third-party sites you visit.

Changes to Our Privacy Policy:

• We may update our Privacy Policy from time to time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top of the policy.

Contact Us:

• If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us

By using our website, you consent to our Privacy Policy.

Thank you for choosing Kooky Cushion!

Email: Kookycushion.com.au

Contact Link: Contact Us